Refund policy

Refund & Returns Policy

Made-to-Order Items

Each product at SakinahWear is made to order — printed specifically for you once your purchase is confirmed. Because of this print-on-demand model, we cannot accept returns or exchanges for reasons such as ordering the wrong size, color, or a change of mind.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package. Include clear photos of the issue and your order number. We’ll review your case promptly and provide a replacement or refund when applicable.

Refunds

If a refund is approved, it will be processed automatically to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear in your account.

Cancellations

Orders can only be cancelled before they enter production. Once the fulfillment process begins, cancellations or edits are no longer possible.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification — unless the product is made to order or personalized. Since all SakinahWear items are custom-made, this right does not apply to most of our products.

Contact Information

If you have any questions or concerns regarding your order, refund, or a damaged item, please contact us directly:

We handle each case personally to ensure every customer is satisfied with their experience.

Related Policies

Thank you for supporting sustainable, faith-inspired fashion. Your order helps us create meaningful designs with purpose.